Jan 6, 2017 | O365
Office when and where you need it
Work anywhere, anytime, on any device. Office 365 is ready when you are.
Your go-to Office—anywhere
Whether you’re working in your office or on the go, you get a familiar, top-of-the-line set of productivity tools. Office applications —always the latest versions—let you create, edit, and share from your PC/Mac or your iOS, Android™, or Windows device with anyone in real time.
Tools for the professional
Brand your business-class email address with your company name to build name recognition, and market your business with customized marketing materials that are easy to create. Connect better with customers and colleagues with a range of communication tools, from email and IM to social networking and video conferencing.
Tools for teamwork
With 1 TB of storage per user, you’ll have plenty of space for all your files. Plus, because your files are stored online, you can share with people in or outside your company, from wherever you’re working, whenever you need to. And with multi-party HD video, content sharing, shared calendars, andteam chat, you’ll always be in sync with your team.
Easy setup and management
With step-by-step guidance, you can set up users easily and start using the services fast. You can access the easy-to-use admin center from anywhere to manage all your services. And Office 365 takes care of IT for you, so your services are always up and running and up to date.
Right on the money
There’s no upfront cost for software and it always stays up to date.
Built-in security
Built-in security plus compliance and privacy controls help keep your data safe.
Always at the ready
You’ll always have a 99.9% uptime financially backed guarantee.
Jan 6, 2017 | Sharepoint
Modernize your on-premises infrastructure with SharePoint Server 2016, improving performance, reliability, and scale while providing a foundation for future innovation
Cloud-inspired infrastructure
Ever changing business conditions require you to be agile, and that means investing in solutions that provide reliability and choice. SharePoint Server 2016 provides the flexibility to tailor deployments based on your unique business needs.
Modern user experiences
Making decisions faster and staying in contact are critical for making any organization more effective. Your ability to access information on the go is now a workplace necessity. SharePoint Server 2016 makes file storage and document collaboration more people-centric, with touch-based experiences across devices and improved mobile access to content, people, and applications. SharePoint Server 2016 improves user experiences and capabilities based on innovations in Office 365,available either as part of your on-premises deployment or through a hybrid implementation of SharePoint Server 2016 and Office 365.
People-centric compliance
Data loss is non-negotiable, and overexposure to information can have legal and compliance implications. SharePoint Server 2016 provides a broad array of features and capabilities to help ensure that sensitive information remains safe and the right people have access to the right information, at the right time.
Jan 6, 2017 | CRM
CRM stands for customer relation ship management. It’s a category of integrated, data-driven solutions that improve how you interact and do business with your customers. CRM systems and applications are designed to manage and maintain customer relationships, track engagements and sales, and deliver actionable data—all in one place.
What does a CRM solution do?
CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships.
Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.
The fundamentals of customer relationship management
CRM tools make the customer-facing functions of business easier. They help you:
- Centralize customer information
- Automate marketing interactions
- Provide business intelligence
- Facilitate communications
- Track sales opportunities
- Analyze data
- Enable responsive customer service
Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care, and more all happen simultaneously, you need a powerful CRM solution to bring all these functions together in one place.
Dynamics 365 delivers the full spectrum of CRM through five individual apps—Sales, Customer Service, Field Service, Project Service Automation, and Marketing —that work seamlessly together. So you can buy just what your business needs now, and add others as those needs grow.
Dec 15, 2016 | Misc
According to Forrester Research, more than two-thirds of brands now aim to differentiate based on customer experience. Confirming this, the 2016 Dimension Data Global Contact Centre Benchmarking Report which surveyed more than 1000 organizations this year across 81 countries and 14 industries shows that:
