Office 365

Office 365

Office when and where you need it

Work anywhere, anytime, on any device. Office 365 is ready when you are.

Your go-to Office—anywhere

Whether you’re working in your office or on the go, you get a familiar, top-of-the-line set of productivity tools. Office applications —always the latest versions—let you create, edit, and share from your PC/Mac or your iOS, Android™, or Windows device with anyone in real time.

Tools for the professional

Brand your business-class email address with your company name to build name recognition, and market your business with customized marketing materials that are easy to create. Connect better with customers and colleagues with a range of communication tools, from email and IM to social networking and video conferencing.

Tools for teamwork

With 1 TB of storage per user, you’ll have plenty of space for all your files. Plus, because your files are stored online, you can share with people in or outside your company, from wherever you’re working, whenever you need to. And with multi-party HD video, content sharing, shared calendars, andteam chat, you’ll always be in sync with your team.

Easy setup and management

With step-by-step guidance, you can set up users easily and start using the services fast. You can access the easy-to-use admin center from anywhere to manage all your services. And Office 365 takes care of IT for you, so your services are always up and running and up to date.

Right on the money

There’s no upfront cost for software and it always stays up to date.

Built-in security

Built-in security plus compliance and privacy controls help keep your data safe.

Always at the ready

You’ll always have a 99.9% uptime financially backed guarantee.



TIBCO Spotfire® data visualization and analytics software helps you quickly uncover insights for better decision-making.

High on charts and graphs, but low on answers

Do more with analytics

“TIBCO Spotfire is an intuitive, self-service, one-stop shop for all your analytics needs.”

– Director, Product Innovation at a $1B+ Services Company

Explore. Analyze. Discover.

Say you have a traditional business intelligence solution already in place. Maybe more than one, plus statistical packages. Are you truly satisfied with those systems? Or, are you exporting data into spreadsheets like mad and spending huge amounts of time struggling to create charts and graphs that you then email around? It’s a frustrating and unproductive process. Spotfire brings the power of visualization-based data discovery to everyone in your organization – department managers, individual contributors, top execs – everyone. With Spotfire, you can instantly visualize, interact with, and share data so you can spot opportunities and risks buried in the data before anyone else. All without having to ask IT for help.

Nothing is more frustrating to those who want to manipulate data with ease, but find they need to call in and wait for an IT person. Then, the process takes time, as IT struggles with multiple macros to come up with desired results. Yes, IT has its place in the data discovery chain, but for higher productivity and exceptional results, data discovery should be easy enough for anyone to do and use. Spotfire’s visualization-based system is win-win for all who want to find new opportunities that are visually presented in endless combinations that are simple to interact with or share.



TIBCO Nimbus

TIBCO Nimbus

Document, Simplify, Communicate, and Sustain Your Processes

TIBCO Nimbus™ is a business app for process documentation. By presenting an easy-to-understand visualization of how people, processes, and systems should interact, it simplifies communication around processes, and improves how businesses operate.

It is well suited for organizations looking for a solution that is business-centric. No special technical notation is needed to produce quality process diagrams. Every member of the organization can generate process diagrams without support from application developers or other technical IT resources.

Content is targeted to users based on their roles in the organization. Once information is published, interested users get alerted and everyone sees the new content immediately. You can also get acknowledgements from those who access the processes, which can serve as an auditable record of notification and training.

Document and Simplify

In most industries, automated activities and processes account for a small percentage of an enterprise’s daily operations, with manual activities making up the majority. Most of an organization’s processes will include a mixture of manual and automated activities.

Document the Full End-To-End Process

TIBCO Nimbus is designed to document your entire process from the business user’s perspective. It provides a single end-to-end view that highlights any gaps, redundancies, or inefficiencies, as well as the handoffs between manual and automated activities.

Simplify and Rationalize Your Processes

Once you have a single end-to-end view of your process, TIBCO Nimbus enables you to identify and eliminate non-value adding activities. You can also view the full business impact of proposed changes, perform cost-based analysis, and calculate a clear return on investment (ROI) for process improvement and automation projects.




SharePoint Server

SharePoint Server

Modernize your on-premises infrastructure with SharePoint Server 2016, improving performance, reliability, and scale while providing a foundation for future innovation


Cloud-inspired infrastructure

Ever changing business conditions require you to be agile, and that means investing in solutions that provide reliability and choice. SharePoint Server 2016 provides the flexibility to tailor deployments based on your unique business needs.

Modern user experiences

Making decisions faster and staying in contact are critical for making any organization more effective. Your ability to access information on the go is now a workplace necessity. SharePoint Server 2016 makes file storage and document collaboration more people-centric, with touch-based experiences across devices and improved mobile access to content, people, and applications. SharePoint Server 2016 improves user experiences and capabilities based on innovations in Office 365,available either as part of your on-premises deployment or through a hybrid implementation of SharePoint Server 2016 and Office 365.


People-centric compliance

Data loss is non-negotiable, and overexposure to information can have legal and compliance implications. SharePoint Server 2016 provides a broad array of features and capabilities to help ensure that sensitive information remains safe and the right people have access to the right information, at the right time.








What is CRM?

What is CRM?

CRM stands for customer relation ship management. It’s a category of integrated, data-driven solutions that improve how you interact and do business with your customers. CRM systems and applications are designed to manage and maintain customer relationships, track engagements and sales, and deliver actionable dataall in one place. 

What does a CRM solution do?

CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships.

Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.

The fundamentals of customer relationship management

CRM tools make the customer-facing functions of business easier. They help you:

  • Centralize customer information
  • Automate marketing interactions
  • Provide business intelligence
  • Facilitate communications
  • Track sales opportunities
  • Analyze data
  • Enable responsive customer service

Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care, and more all happen simultaneously, you need a powerful CRM solution to bring all these functions together in one place.

Dynamics 365 delivers the full spectrum of CRM through five individual apps—SalesCustomer ServiceField ServiceProject Service Automation, and Marketing —that work seamlessly together. So you can buy just what your business needs now, and add others as those needs grow.


What Every CEO Should Know About Customer Service and the Customer Experience

What Every CEO Should Know About Customer Service and the Customer Experience

According to Forrester Research, more than two-thirds of brands now aim to differentiate based on customer experience. Confirming this, the  2016 Dimension Data Global Contact Centre Benchmarking Report which surveyed more than 1000 organizations this year across 81 countries and 14 industries shows that:

There is No Silver Bullet in Endpoint Security

There is No Silver Bullet in Endpoint Security

We would all love to believe there was a technology sophisticated enough to stop every cyber threat in its tracks, but the ‘silver bullet’ is a myth, plain and simple. However, the lack of a perfect weapon doesn’t negate the possibility of an exemplary system of defense. Here at Trend Micro, we’ve spent the past 27 years forging a seamless “coat of arms”—XGen endpoint security.

The threats facing enterprises today aren’t just multiplying, they’re getting faster, smarter and more sophisticated every year. Many vendors have responded by trumpeting exciting new features including sandboxing, behavior monitoring and, most recently, machine learning. But as IT security buyers will understand, you can’t build a complete defence for your endpoints with only one technique —no matter how strong the bricks are.

Closing the Gap, One Layer at a Time 

Trend Micro solutions have long protected users from known threats, such as bad signatures, recognized malicious characteristics, blacklisted files and more. Simultaneously, we have constantly refined our solutions with cutting-edge tools to ensure they stand up against new dangers as they pop up on threat landscape. XGen combines all of these techniques with machine learning to effectively identify and vanquish threats, while allowing safe files to pass without disrupting system operations. The result is multi-layered, cross-generational security, capable of protecting enterprises from all threat types—known or unknown.

Each protective layer has its advantages and disadvantages, so if a malicious file evades one layer, there are still plenty of opportunities to block it.

Let’s peel back those layers:

  • Signature-based detection: Combines file and web reputation and C&C blocking to stop most known threats. But that won’t help with zero-days and more advanced malware
  • Exploit prevention: Focuses on preventing exploitation of app/OS flaws by blocking the malicious files themselves. This includes techniques such as host-based firewalls, exploit protection, intrusion prevention and lateral movement detection
  • Behavioral analysis – Examines every item as it is executed, looking for suspicious or unusual behavior in how it interacts with operating systems, applications and scripts — even if the item isn’t on a blacklist. Helps block crypto-ransomware in this way. Also includes techniques such as script protection; injection protection; memory inspection; suspicious action monitoring; browser exploit protection.
  • Machine Learning: Deployed throughout the layered system, uses mathematical algorithms to look at detailed file and behavioral features to predict if a file is malicious.
  • Investigation and forensics/Endpoint detection and response (EDR): Records and reports on system-level activities in great detail in order to appraise nature and scale of an attack, reacting only when malicious files are detected.

Don’t Buy the Hype 

Despite being touted as a novel tool by many ‘next-gen’ vendors of late, machine learning isn’t a new concept. Trend Micro has been using various machine learning techniques in our Smart Protection Network (SPN) for more than a decade to train spam detection engines, identify malicious social media accounts and more. Machine learning algorithms are trained with millions and millions of known good and known bad files and look at file and behavioral features to predict if a file is malicious. Our SPN now identifies and blocks half a million new threats every single day – for the highest quality, highest volume training data around.

What also sets XGen apart from the competitors is a dual approach to machine learning, as well as noise cancellation techniques that lower the false positive rates that can be associated with machine learning. In addition to detecting static files with machine learning before execution, our solution also analyzes detailed behavioral features during runtime. Cybercriminals are constantly improving their weapons, and as a result, some threats today are designed in a way that only allows identification during execution. Noise cancellation techniques greatly lower the impact that false positives can have on your IT team. These include:

  • Census checking – Stops files according to prevalence and maturity – useful against malware hash factories
  • Whitelist checking – Used to reduce false positives by checking against known and verified good files and applications

Using this dual approach to machine learning, in addition to noise cancellation, effectively differentiates files—protecting the safe ones and blocking the troublemakers.

Guarding the Endpoint 

Many of the half a million new threats Trend Micro blocks every day are destined for the endpoint, the virtual front door into the organization for attackers. Changing user behavior, increasingly sophisticated and diverse threats, and new technologies like cloud, mobile and IoT are introducing more opportunities than ever for the bad guys to wreak havoc. Many so-called ‘next-generation’ endpoint security vendors promote their capabilities as a silver bullet to vanquish such threats. That would be great, if it were true.

In reality, the only way organizations can protect themselves from the multitude of endpoint threats out there is via a multi-layered approach to security, ranging from signature-based detection to advanced high fidelity machine learning. 

XGen is all about combining multiple layers for maximum effect. It’s a suit of armor rather than a silver bullet to help IT teams battling through today’s complex and multi-faceted endpoint threat landscape.

Why are you still waiting to upgrade your email to the cloud?

Why are you still waiting to upgrade your email to the cloud?

You’ve heard about the cloud, you know the benefits it offers, yet you’re still using an on-premises solution for your company’s emails. Maybe the thought of the transition is too daunting, or you’re not convinced it’s necessary at this time—there are many reasons that you might chose to stay with on-premises servers.

According to the 2015 IDG Enterprise Cloud Computing Survey, 72 percent of organizations already have at least one application in the cloud and 56 percent are currently identifying which IT operations to move. Here are some common misconceptions about on-premises email and the reality of what migrating your business email to the cloud can do for your organization.

Email attacks don’t cost our company that much—While sometimes seemingly minor day-to-day annoyances, the cost of malware attacks add up over time, according to CSO Online. Luckily, cloud-based solutions make a difference. Since email threats are constantly evolving, it’s important to have the most up-to-date security protection, which cloud email can provide.


Source: “Phishing is a $3.7-million annual cost for average large company,” 2015, CSO Online

Maybe you don’t face daily threats or don’t see much action in the data-breach arena. But the facts are, when looking at attack incident numbers, cloud-hosted servers showed fewer incidents, according to Alert Logic’s Cloud Security Report.

Source: “Cloud Security Report,” 2015, Alert Logic

Migration costs too much money and downtime—It’s easy to assume that migrating your business email to a cloud server will cause a lot of downtime and upfront infrastructure costs, but it’s the contrary.

Since you don’t have to purchase and maintain expensive hardware, cloud email lowers your company’s capital expenditures. Instead of maintaining and upgrading on-premises servers, your IT team can concentrate on improving their own products and services.

Upp Technology found that 50 percent of companies using cloud technology report having reduced their IT spending by 25 percent. This frees up funds for other projects and gives IT more time to contribute to your bottom line. There’s virtually no lost time during migration, as rapid application delivery ensures business processes stay up and running while you transition.

Downtime is a part of everyday business—Reliable uptime is an important cost consideration. Technical delays and downtime from on-premises servers add up, and they’re completely avoidable. When on-premises servers go down, it costs more than productivity. Cogeco Peer 1 found that downtime could cost more than $1 million per hour for one in six enterprises.

The bottom line

Moving your company’s email to the cloud saves money, protects data and frees up time to focus on other ways to make your organization more productive and profitable.

Learn how to make your transition to the cloud as seamless as possible in the e-book, “Elevate Your Email: Why now is the right time to take your email to the cloud.”