Dynamics 365

Dynamics 365 is he next generation of intelligent business applications that help you empower your employees, engage customers, and optimize operations.
Our Package includes Dynamics 365 for Sales and Customer Service for only $59 per user per month
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Dynamics 365 for Sales empower you to Turn relationships into revenue

 

Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals
Your sales transformation starts here

Sell smarter with infused artificial intelligence

Foster relationships with authentic and personal engagement

Boost productivity and increase revenue by integrating best practices

Dynamics 365 for Customer Service to earn customers for life

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction
Effortless customer service begins here

Engage with customers on any channel or device

Deliver fast, personalized service

Learn from every interaction

Innovate everywhere with intelligent business applications

Close More Deals: Find and build stronger relationships. Improve productivity and performance. Get a single view of customers.

  • Meet Buyers where they are: Upgrade buying experiences with today’s must-have digital sales and remote engagement.
  • Build relationships: Add a personal touch in a digital world with connected data across LinkedIn Sales Navigator, Dynamics 365, and Microsoft 365.
  • Collaborate seamlessly: Deliver frictionless engagement with a connected sales team.
  • Boost seller productivity: Enable productivity anywhere, anytime by using intuitive and intelligent tools.
  • Adapt to rapid changes: Make faster, more informed decisions using real-time sales insights and extensible and scalable sales solutions.

Increase customer demand: Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends.

  • Engage customers in real time: Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
  • Win customers and earn loyalty faster: Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
  • Personalize customer experiences with AI: Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
  • Build customer trust with a unified, adaptable platform: Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

Exceed customer expectations: Deliver positive customer experiences faster. Optimize resources and help technicians be more efficient. Reduce operational costs.

1. Customer Service

  • Provide self-service support: Automate self-service with virtual agents and rich knowledge-base portals.
  • Personalize customer service engagements: Personalize customer interactions with tailored experiences.
  • Empower teams with tools for increased agent productivity: Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
  • Optimize service with actionable insights: Leverage AI-driven insights and analytics to improve agent and customer experiences.
  • Deliver Proactive service with IoT: Embedded IoT signaling and alerts detect and correct problems before your customers even notice that anything’s wrong.

 

 

 

2. Field service

  • Deliver Proactive service: Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.
  • Optimize Scheduling with AI: Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.
  • Ensure a first time Fix resolution: Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.

Grow your business faster: Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities.

 

 

 

1. Finance

  • Enhance your financial decision making: Assess the health of your business, improve financial controls, and make timely decisions to drive agility and growth using comprehensive, real-time financial reporting, embedded analytics, and AI-driven insights.
  • Unify and automate your business processes: Integrate financials into core business processes and automate tedious and time-consuming tasks to boost user productivity, support evolving business models, and maximize financial performance.
  • Have a strategic impact and reduce costs: Minimize costs and optimize spending across business geographies with process automation, budget control, and financial planning and analysis.
  • Decrease global financial complexity and risk: Quickly adapt to changing financial and legal requirements with a guided, rules-based chart of accounts and a no-code configuration service that simplify regulatory reporting, electronic invoicing, and global payments.

 

 

 

2. Business Central : Connect your teams using a single solution

  • Comprehensive business management :Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.
  • Move to the cloud faster, with confidence: Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you.
  • Unlock productivity and business insights: Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.
  • Increase financial visibility and performance: Accelerate financial close, improve forecasting, and get real-time performance metrics while fostering compliance and security across subsidiaries.
  • Boost sales and improve customer service: Take better care of customers by managing the entire sales process from within Microsoft Outlook, and deliver better outcomes with connected service operations.
  • Finish projects on time and under budget: Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.
  • Optimize inventory and supply chain management:Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses.

Automate your operations: Move from reactive to predictive operations. Automate and simplify your manufacturing and supply chain management. Maximize the life of your assets.

 

 

 

1. Supply Chain Management

  • Create an intelligent and adaptable supply chain: Predict disruptions and respond fast by digitizing your supply chain, enhancing visibility, improving planning, and maximizing asset productivity.
  • Accelerate time to market and resolve product quality issues: Accelerate innovation and respond fast to quality issues, changing specifications, and obsolete parts to help ensure compliance and mitigate delays.
  • Gain planning agility to fulfill customer demand: Predict demand and plan supply and production in near-real time, ensuring the right resources and inventory are in the right place.
  • Optimize inventory and logistics: Improve delivery by using advanced analytics to optimize and automate inventory, warehousing, fulfillment, material sourcing, and supply chain.
  • Innovate with intelligent manufacturing operations: Build agile factories and manufacturing processes with predictive technologies, IoT, and mixed reality to improve throughput, quality, and delivery.
  • Maximize asset uptime and longevity: Reduce equipment downtime, improve overall equipment effectiveness (OEE), and maximize longevity by performing proactive maintenance.

2. Business Central : Connect your teams using a single solution

  • Comprehensive business management :Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.
  • Move to the cloud faster, with confidence: Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you.
  • Unlock productivity and business insights: Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.
  • Increase financial visibility and performance: Accelerate financial close, improve forecasting, and get real-time performance metrics while fostering compliance and security across subsidiaries.
  • Boost sales and improve customer service: Take better care of customers by managing the entire sales process from within Microsoft Outlook, and deliver better outcomes with connected service operations.
  • Finish projects on time and under budget: Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.
  • Optimize inventory and supply chain management: Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses.

3. Project Operations

Drive project success and profitability with Project Operations:Get the visibility, collaboration, and agility needed to drive success across your project-centric business—from prospects to payments to profits.

  • Deliver exceptional deal management experiences: Win more bids with better contract management and more accurate project quotes, forecasting, estimation, and scope.
  • Drive success through enhanced project management: Flexibly manage projects with easy-to-use embedded Microsoft Project capabilities including Kanban boards and Gantt charts.
  • Optimize resource utilization: Ensure that you have the right people on the right projects through resourcing insights, scheduling, governance, and skills matching.
  • Simplify time tracking and expense management: Submit, approve, process, and reconcile time and expense entries on the go for faster reimbursement and client billing.
  • Maximize profitability with streamlined project financials: Manage your project accounting more accurately and recognize revenue compliant with International Financial Reporting Standards
  • Improve business acumen to drive success: Rapidly adapt to market demands using actionable insights from a consolidated view of your project sales and financial data.

Create seamless shopping experiences : Unify your physical and digital commerce. Build brand loyalty through personal engagement. Exceed customer expectations.

 

  • Engage across traditional and emerging channels: Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
  • Build loyalty and exceed expectations: See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.
  • Get everything to build and run digital commerce: Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.
  • Enable AI-driven intelligent commerce: Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.
  • Modernize retail store and streamline operations: Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.

Elevate your HR: Take the work out of managing your workforce. Streamline and optimize processes. Empower employees and set them up for success.

  • Transform employee experiences: Empower employees to get the information they need—on their own—through easy-to-use self-service HR tools and Microsoft Teams.
  • Optimize HR programs: Simplify benefits, compensation, leave and absence, certifications, training, and compliance programs.
  • Increase organizational agility: Take action and adapt to changes faster with a scalable HR solution that grows with you and can easily connect with existing and partner systems.
  • Discover workforce insights: Drive better decisions by centralizing your workforce data and using embedded analytics to uncover valuable insights.

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Contact Us

Floor 9, Building BTH, Berytech Technology & Health
Ashrafieh, Beirut, Lebanon
hello@leadingalliance.com

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