Increase customer demand: Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends.

• Engage customers in real time: Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
• Win customers and earn loyalty faster: Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
• Personalize customer experiences with AI: Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
• Build customer trust with a unified, adaptable platform: Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

Exceed customer expectations: Deliver positive customer experiences faster. Optimize resources and help technicians be more efficient. Reduce operational costs.

1. Customer Service

• Provide self-service support: Automate self-service with virtual agents and rich knowledge-base portals.
• Personalize customer service engagements: Personalize customer interactions with tailored experiences.
• Empower teams with tools for increased agent productivity: Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
• Optimize service with actionable insights: Leverage AI-driven insights and analytics to improve agent and customer experiences.
• Deliver Proactive service with IoT: Embedded IoT signaling and alerts detect and correct problems before your customers even notice that anything’s wrong.

2. Field service

• Deliver Proactive service: Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.
• Optimize Scheduling with AI: Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.
• Ensure a first time Fix resolution: Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.

Grow your business faster: Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities.

1. Finance

• Enhance your financial decision making: Assess the health of your business, improve financial controls, and make timely decisions to drive agility and growth using comprehensive, real-time financial reporting, embedded analytics, and AI-driven insights.
• Unify and automate your business processes: Integrate financials into core business processes and automate tedious and time-consuming tasks to boost user productivity, support evolving business models, and maximize financial performance.
• Have a strategic impact and reduce costs: Minimize costs and optimize spending across business geographies with process automation, budget control, and financial planning and analysis.
• Decrease global financial complexity and risk: Quickly adapt to changing financial and legal requirements with a guided, rules-based chart of accounts and a no-code configuration service that simplify regulatory reporting, electronic invoicing, and global payments.

2. Business Central : Connect your teams using a single solution

• Comprehensive business management :Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.
• Move to the cloud faster, with confidence: Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you.
• Unlock productivity and business insights: Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.
• Increase financial visibility and performance: Accelerate financial close, improve forecasting, and get real-time performance metrics while fostering compliance and security across subsidiaries.
• Boost sales and improve customer service: Take better care of customers by managing the entire sales process from within Microsoft Outlook, and deliver better outcomes with connected service operations.
• Finish projects on time and under budget: Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.
• Optimize inventory and supply chain management:Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses.

Automate your operations: Move from reactive to predictive operations. Automate and simplify your manufacturing and supply chain management. Maximize the life of your assets.

1. Supply Chain Management

• Create an intelligent and adaptable supply chain: Predict disruptions and respond fast by digitizing your supply chain, enhancing visibility, improving planning, and maximizing asset productivity.
• Accelerate time to market and resolve product quality issues: Accelerate innovation and respond fast to quality issues, changing specifications, and obsolete parts to help ensure compliance and mitigate delays.
• Gain planning agility to fulfill customer demand: Predict demand and plan supply and production in near-real time, ensuring the right resources and inventory are in the right place.
• Optimize inventory and logistics: Improve delivery by using advanced analytics to optimize and automate inventory, warehousing, fulfillment, material sourcing, and supply chain.
• Innovate with intelligent manufacturing operations: Build agile factories and manufacturing processes with predictive technologies, IoT, and mixed reality to improve throughput, quality, and delivery.
• Maximize asset uptime and longevity: Reduce equipment downtime, improve overall equipment effectiveness (OEE), and maximize longevity by performing proactive maintenance.

2. Business Central : Connect your teams using a single solution

• Comprehensive business management :Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.
• Move to the cloud faster, with confidence: Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you.
• Unlock productivity and business insights: Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.
• Increase financial visibility and performance: Accelerate financial close, improve forecasting, and get real-time performance metrics while fostering compliance and security across subsidiaries.
• Boost sales and improve customer service: Take better care of customers by managing the entire sales process from within Microsoft Outlook, and deliver better outcomes with connected service operations.
• Finish projects on time and under budget: Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.
• Optimize inventory and supply chain management: Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses.

3. Project Operations

Drive project success and profitability with Project Operations:Get the visibility, collaboration, and agility needed to drive success across your project-centric business—from prospects to payments to profits.

• Deliver exceptional deal management experiences: Win more bids with better contract management and more accurate project quotes, forecasting, estimation, and scope.
• Drive success through enhanced project management: Flexibly manage projects with easy-to-use embedded Microsoft Project capabilities including Kanban boards and Gantt charts.
• Optimize resource utilization: Ensure that you have the right people on the right projects through resourcing insights, scheduling, governance, and skills matching.
• Simplify time tracking and expense management: Submit, approve, process, and reconcile time and expense entries on the go for faster reimbursement and client billing.
• Maximize profitability with streamlined project financials: Manage your project accounting more accurately and recognize revenue compliant with International Financial Reporting Standards
• Improve business acumen to drive success: Rapidly adapt to market demands using actionable insights from a consolidated view of your project sales and financial data.

Create seamless shopping experiences : Unify your physical and digital commerce. Build brand loyalty through personal engagement. Exceed customer expectations.

• Engage across traditional and emerging channels: Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
• Build loyalty and exceed expectations: See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.
• Get everything to build and run digital commerce: Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.
• Enable AI-driven intelligent commerce: Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.
• Modernize retail store and streamline operations: Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.

Elevate your HR: Take the work out of managing your workforce. Streamline and optimize processes. Empower employees and set them up for success.

• Transform employee experiences: Empower employees to get the information they need—on their own—through easy-to-use self-service HR tools and Microsoft Teams.
• Optimize HR programs: Simplify benefits, compensation, leave and absence, certifications, training, and compliance programs.
• Increase organizational agility: Take action and adapt to changes faster with a scalable HR solution that grows with you and can easily connect with existing and partner systems.
• Discover workforce insights: Drive better decisions by centralizing your workforce data and using embedded analytics to uncover valuable insights.