According to Forrester Research, more than two-thirds of brands now aim to differentiate based on customer experience. Confirming this, the 2016 Dimension Data Global Contact Centre Benchmarking Report which surveyed more than 1000 organizations this year across 81 countries and 14 industries shows that:
You’ve heard about the cloud, you know the benefits it offers, yet you’re still using an on-premises solution for your company’s emails. Maybe the thought of the transition is too daunting, or you’re not convinced it’s necessary at this time—there are many reasons that you might chose to stay with on-premises servers.
According to the 2015 IDG Enterprise Cloud Computing Survey, 72 percent of organizations already have at least one application in the cloud and 56 percent are currently identifying which IT operations to move. Here are some common misconceptions about on-premises email and the reality of what migrating your business email to the cloud can do for your organization.
Email attacks don’t cost our company that much—While sometimes seemingly minor day-to-day annoyances, the cost of malware attacks add up over time, according to CSO Online. Luckily, cloud-based solutions make a difference. Since email threats are constantly evolving, it’s important to have the most up-to-date security protection, which cloud email can provide.
Maybe you don’t face daily threats or don’t see much action in the data-breach arena. But the facts are, when looking at attack incident numbers, cloud-hosted servers showed fewer incidents, according to Alert Logic’s Cloud Security Report.
Migration costs too much money and downtime—It’s easy to assume that migrating your business email to a cloud server will cause a lot of downtime and upfront infrastructure costs, but it’s the contrary.
Since you don’t have to purchase and maintain expensive hardware, cloud email lowers your company’s capital expenditures. Instead of maintaining and upgrading on-premises servers, your IT team can concentrate on improving their own products and services.
Upp Technology found that 50 percent of companies using cloud technology report having reduced their IT spending by 25 percent. This frees up funds for other projects and gives IT more time to contribute to your bottom line. There’s virtually no lost time during migration, as rapid application delivery ensures business processes stay up and running while you transition.
Downtime is a part of everyday business—Reliable uptime is an important cost consideration. Technical delays and downtime from on-premises servers add up, and they’re completely avoidable. When on-premises servers go down, it costs more than productivity. Cogeco Peer 1 found that downtime could cost more than $1 million per hour for one in six enterprises.
The bottom line
Moving your company’s email to the cloud saves money, protects data and frees up time to focus on other ways to make your organization more productive and profitable.
Learn how to make your transition to the cloud as seamless as possible in the e-book, “Elevate Your Email: Why now is the right time to take your email to the cloud.”